Policies and Procedures

[Opulence Canine ] - Policies and Procedures

1. Introduction

Welcome to Opulence Canine We are dedicated to providing high-quality pet products and excellent customer service. Please review our policies and procedures before making a purchase to ensure a seamless shopping experience.

2. Product Information

• Accuracy: We strive to provide accurate descriptions, images, and specifications for all products. However, there may be slight variations in color or appearance due to different monitors or manufacturing processes.
• Availability: Product availability is subject to change. We will notify you if an item is out of stock or discontinued after your order is placed.

3. Pricing

• Price Changes: Prices are subject to change without prior notice. Promotions and discounts are applied at checkout.
• Taxes: Applicable sales tax will be calculated and added to your total based on your shipping address.

4. Payment

• Methods Accepted: We accept major credit cards, debit cards, and online payment methods. Payment must be completed before your order is processed.
• Security: We use secure encryption technology to protect your payment information.

5. Ordering

• Order Confirmation: Once your order is placed, you will receive an order confirmation email with details of your purchase. Please review it for accuracy 

6. Shipping

• Processing Time: Orders are typically processed within 3-5 business days. You will receive a shipping confirmation email with tracking information once your order has shipped.
• Shipping Rates: Shipping rates are calculated based on the weight, dimensions, and destination of your order. We offer various shipping options, including standard and expedited.
• Delivery: Delivery times vary based on your location and chosen shipping method. Please note that unexpected delays may occur.

7. Defective or Incorrect Items

• Reporting: If you receive a defective or incorrect item, contact us within [insert number] days of receipt. We will arrange for a replacement or refund, including any return shipping costs.
• Inspection: All returned items will be inspected before processing a replacement or refund.

8. Customer Service

• Contact Information: For any questions or concerns, please reach out to our customer service team at Daniela@opulencecanine.com 
• Response Time: We aim to respond to inquiries within 2  business days.

9. Intellectual Property

• Ownership: All content on our website, including text, images, and logos, is the intellectual property of  Opulence Canine and may not be used without permission.

10. Governing Law

• Jurisdiction: These policies are governed by the laws of [insert jurisdiction]. Any disputes arising from these policies shall be resolved in the courts of [insert jurisdiction].

11. Customer Acknowledgment

By making a purchase from Opulence Canine , you acknowledge that you have read, understood, and agree to our policies and procedures.